Cancellation and Refund Policy
Last updated: 8 November 2026
This policy covers payments made to Jayasri Nageswara Rao and Partners LLP for Armature AI Labs. Approved refunds for payments collected through Razorpay are initiated to the original payment method within 5 to 7 working days of approval. Your bank may take a few more days to show the credit.
The cabin rules below apply to new agreements. Existing signed cabin agreements retain their agreed cancellation and termination terms.
| Service | Cancel or return | Refund |
|---|---|---|
| Cabin, before move-in | 30 or more days before the start date | Full refund of advance and deposit |
| Cabin, before move-in | Less than 30 days before the start date | Deposit refunded; first month's rent kept |
| Cabin, after move-in | Month-end after at least 30 days' written notice from either party | Deposit refunded within 7 working days of move-out, less unpaid dues and damage |
| Monthly cabin rent already paid | Any time | Not refundable for unused days in that month |
| Desk pass | Cancel at least 48 hours before the pass starts | Full refund |
| Desk pass | Cancel less than 48 hours before the pass starts, or no-show | No refund |
| Desk pass | After the pass starts | No refund for unused time |
| Equipment or meeting room booking | 48 hours or more before the slot | Full refund, or free reschedule once |
| Equipment or meeting room booking | Less than 48 hours, or no-show | No refund |
| Workshop or event | 24 hours or more before the start | Full refund |
| Workshop or event | Less than 24 hours before the start | No refund; credit for a future session |
| Session cancelled by us | Any time | Full refund |
| Hardware order, not yet dispatched | Any time before dispatch | Full refund |
| Hardware, damaged, defective or wrong item | Report within 3 days of delivery | Replacement, or full refund if no replacement is available |
Bank deposits and equipment early returns
New cabin and equipment security deposits are paid and refunded by bank transfer, separately from Razorpay rent payments. Staff review deductions, verify the refund account and record the bank transfer reference. Cabin deposits are returned within 7 working days of move-out, less documented unpaid dues or damage beyond normal wear. Existing signed agreements and historical payment methods are preserved.
Equipment security deposits are returned within 7 working days of return, less documented unpaid charges or damage beyond normal wear. Inspection takes place within that period and does not postpone the deadline.
For early return of the Hiwonder kit within a paid 30-day period, rent is recalculated at INR 150 per day used, subject to the 7-day minimum and capped at the INR 3,900 already paid. Any remaining rent is refunded manually to the original payment method.
Hardware returns
- Report the problem within 3 days of delivery or pickup, with photos or a short video and your order reference.
- Except for reasonable opening and testing to identify a defect, return items with all supplied parts and available original packaging.
- We do not accept returns of opened consumables, cut cables or wires, or components that have been soldered, flashed or modified.
- If an item is faulty, we pay the return shipping. In other cases, return shipping is paid by you.
- We refund or replace within 5 working days of receiving and checking the returned item.
Payment problems
If you were charged twice or the payment failed but money was debited, email hello@armatureailabs.com with the transaction reference. Duplicate charges are refunded in full within 5 to 7 working days.
How to ask for a refund
Email hello@armatureailabs.com with your name, the booking or order reference, and the reason. We acknowledge requests within 1 business day.